SHIPPING
AUSTRALIAN SHIPPING
We charge a flat rate of $10 for all domestic orders. Express Post option is available for a flat rate of $15. All orders are dispatched daily if placed before 11am. This excludes public holidays and any specified dates such as collection launches and sale periods. We ship with Australia Post for all domestic orders.
INTERNATIONAL SHIPPING
$35 FLAT RATE FOR ALL INTERNATIONAL ORDERS - sent via Australia Post.
SHIPPING DESTINATIONS
LUNA LANE ships worldwide, excluding Algeria, Albania, China, Guatemala, Iran, Morocco, Nicaragua, North Korea, Serbia, Sudan, Syria, Tunisia, Ukraine and Yemen.
PROCESSING TIMES
Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Orders placed that contain a pre order item will be shipped once all items are in stock.
LOST OR MISSING PARCELS
Shipping Insurance / Protection is available at checkout for $5. This will cover your parcel against lost or damaged parcels.
If an order is made without the shipping Insurance / Protection, Luna Lane is not liable for issues that may arise during the shipping process, including lost or damaged parcels.
Once your order leaves our warehouse and is handed over to Australia Post, the responsibility for its safe and timely delivery shifts to the courier company.
Luna Lane do not guarantee delivery dates or timeframes.
Luna Lane is not liable for any issues that may arise during the shipping process, including but not limited to incorrect delivery, lost packages, or delays.
Please contact the courier company responsible for delivering your order, if you encounter any delivery-related concerns.
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