Refund policy
RETURNS
We offer CREDIT NOTES for change of mind purchases.
Please read the terms below to ensure your item qualifies for a return for a store credit:
- The garment is in the original condition, unworn and unwashed.
- The item is returned within 7 days after it was received.
- The items purchased are not on sale or discounted using a discount code.
Sale items or items purchased during a flash sale/promotional event are final sale and not eligible for a credit note or exchange.
- Item is returned with a valid tracking number.
Please email hello@lunaln.com stating why you wish to return your item and include your order number. Please allow 48 hours for customer support to reply via email.
Once your item is received and inspected, we will send you an email to notify you that we have received your return items and if your return has been approved. If your return is approved you will be emailed an online code for the amount spent, to be used as a credit note at the Luna Lane online store.
LUNA LANE reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfume or scents on the fabric. The damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
Return Shipping is at the cost of the customer and is non-refundable.
Please email hello@lunaln.com to create your exchange or return.
EXCHANGES
We offer exchange on all items for different sizes provided that the stock is available.
Shipping both ways will be at the customers expense.